RESUME

Overview

Over 20 years Asia experience gained across the financial, consultancy, recruitment and education industries. 

 

A versatile professional with strong communications, operational, training, event and project management experience.

Work
HSBC
Feb 2018 - 
Senior Communications Manager - ASP Compliance, Risk & Legal 
Nov 2018 - 
  • Trusted advisor to senior stakeholders. 

  • Leadership communications.

  • Transformation and change communications.

  • Strategy development and implementation.

  • Member of regional ExCos.

  • Developed and delivered successful COVID-19 employee engagement plans across region.

  • Employee sentiment and advocacy - engagement, measurement and analysis. 

  • Member of people working committees for functions regionally; working with COO and HR teams, developing people strategies, driving and implementing successful initiatives.

  • Culture and conduct - enabling people managers to create inclusive and psychologically safe environments.

  • Issues management.

  • Lead for Balance Hong Kong, HSBC's largest employee resource group.  Balance focuses on driving gender diversity and inclusion within the organisation.

Communications Manager - Special Project
​Feb 2018 - Oct 2018

  • Contract role for a special project.

  • Point of contact and adviser to senior stakeholders for internal communications. 

  • Project communications: planning, content development, scripts, etc.

  • Communication mapping for project involving 10,000 people.

  • Working with senior stakeholders across all global functions, businesses and HOST.

  • Planned and executed global businesses communications conference.  Working with heads of communications for businesses on content, agenda and attendees for 3 days.  Venue selection.  30-55 attendees from Asia pacific markets.

  • Member of Balance committee [gender parity] as communications lead.  

Freelance Consultant

​Aug - Dec 2017

Working with various companies, projects have included:

Establishing a social media presence and revamp of website for an education business. 

Branding, engagement and communications enhancement project for a regional consulting firm.

Social media training for an architect firm.

Communications overhaul and enhancement for Hong Kong charity.

William E. Connor & Associates Ltd

​Jan 2003 - March 2017

​Head of Communications, Client and Business Services 2008 - 2017

Corporate Administration and Communications Manager 2003 - 2008

 

Managing a team of 5 direct reports.  Responsible for communications, travel, events and project management.

  • Point of contact and advisor to stakeholders for all communications matters.  External affairs, media management, internal communications management.

  • Established and project managed Connor's first intranet.  Was instrumental in obtaining CEO and senior stakeholder buy-in.

  • Developed Business Continuity Plan and Incident Communication Protocols across all offices.

  • Special advisor for issues relating to change management, recruitment, training and development.

  • Event management - single day to three day conferences.  Dinners, lunches, executive briefings, vendor seminars, cocktail receptions.  10 to 350 attendees.  Events held across Asia.  Budget responsibility.

  • Travel and Expense Policy Adherence - approving authority for out of policy and all business class travel.  Persuading and engaging with global stakeholders so as to generate a culture of understanding and voluntary adherence to policy.

Precision Recruitment Ltd

​July 1999 - Nov 2002

​Manager & Consultant

  • Identified, interviewed, vetted and placed candidates.

  • Marketed and developed clients

  • Responsible for establishing the office in 1999 and relocation of premises in 2001.

  • Arranged licensing, business registration, company bank accounts, MPF, domain name registration, email, liaising with company secretarial and audit firms.

  • Handled all invoicing, payroll of permanent and temporary staff, company accounts (using MYOB) and MPF payments.

Owens Personnel Ltd

​Sept 1996 - July 1999 

​Manager & Consultant

Sara Beattie College

Sept 2001 - Oct 2003        Training Consultant

Sept 1992 - Sept 1996            (held concurrently with other employment)

Various Organizations

Aug 1990 - July 1996

Office Manager and Executive Assistant [permanent and temporary]

AT Cross, Dunning & Associates, Creditanstalt, INSEAD

Communications

Leadership Communications

Employee Engagement

Transformation

Change Communications

Crisis Communications

Websites

Intranets

SharePoint

Publishing

Social Media

PR and advertising

management

18 years developing and managing teams

stakeholder influencer

special advisor

budgetary management, policy adherence oversight, accounting, payroll, MPF, contract and legal requirementments

business continuity planning

ad hoc project management and coordination

6 years training consultant, eLearning, programme development

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© 2020 by Jane Phillips.

jphillipshk.com



 

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T: 852-9151-8064   

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